Cancellation and refunds
You can cancel a subscription at any time. This page explains what cancelling does, how seat changes are billed, and when a refund is possible.
Last updated: draft, not yet in force
Who bills you
Subscriptions are sold by Paddle.com, our merchant of record. Paddle takes every payment and issues every refund, to the payment method you paid with. Paddle's buyer terms also apply to the purchase.
Cancelling
You can cancel at any time from Paddle's customer portal, which the Manage subscription button on your organisation's billing page opens, or with the link in any receipt email from Paddle. Cancelling stops future payments. The services keep working until the end of the billing period you have already paid for — the month on a monthly plan, the year on an annual one — and stop then.
We do not refund the rest of a period you have paid for, in whole or in part.
Changing seats
Seats you add are charged straight away, for the rest of the current billing period.
Seats you remove stop at once. The unused part of the period they were paid for becomes a credit, not a refund to your card. Paddle uses the credit at your next renewal. If the credit is more than that bill, the rest stays on your account with Paddle for later bills.
If you cancel before the next renewal, there is no renewal to use the credit on, so we refund it to your payment method instead.
Other refunds
Any other refund is at our discretion — for example, if a paid service does not work and we cannot fix it. Please email hermeseditor@qxquantum.com from the address on the account, with what happened.
Your legal rights
Nothing on this page reduces rights you have by law, and we refund wherever the law requires it. If you are a consumer in the United Kingdom, the European Union or the European Economic Area, you can cancel a new subscription within 14 days of buying it and get a refund. If you started using the services during those 14 days, the refund may be reduced in proportion to the time you had them.
How to ask for a refund
Email hermeseditor@qxquantum.com from the address on the account, or use paddle.net, Paddle's help site for orders. Please talk to us before raising a dispute with your bank: a chargeback freezes the account while the bank decides.